ROI CX Solutions
Brand Authority & AI Search Visibility Audit — October 2026
Where ROI CX Solutions stands today
8,983 → 4,323 estimated monthly visits (Sep 2025 → Sep 2026, Ahrefs)
Search competitor median 59 — a 10-point gap
Target keywords in the top 100 (#9 for "hipaa compliant call center")
Appears in 1 of 344 AI answers
Messaging needs work
| Criterion | Verdict | Evidence |
|---|---|---|
| Why beyond what (Sinek) | FAIL | The H1 reads "Contact Center Solutions That Get Results" and the subhead promises customers who love you. Neither states what the buyer loses without it. |
| Differentiation | FAIL | The core copy uses category-standard phrasing — "contact center solutions," "BPO partner," "extension of your brand" — and a People / Processes / Technology / CX pillar model common across outsourcers. |
| Customer at centre (StoryBrand) | FAIL | Above and just below the fold, the page leads with company stats (21+ languages, 8 locations, 5,500+ employees), awards and "The ROI CX difference." |
Real differentiators are buried.
The site lists AI services including human-in-the-loop, regulated-industry compliance (PCI, HIPAA/HITRUST, SOC 2, ISO 27001) and nearshore sites in Mexico, Colombia and Belize. None of these appears in the homepage hero or stats. Human-in-the-loop is the last item in a services dropdown of more than 40 entries.
ROI CX Solutions ranks for 1/10 in the top 100 for the analyzed keywords
| Keyword | Volume | KD | AI Overview | Client Rank |
|---|---|---|---|---|
| technical support outsourcing | 1,500 | 1 | Yes | Not in top 100 |
| back office outsourcing services | 500 | 0 | Yes | Not in top 100 |
| healthcare call center outsourcing | 200 | 1 | Yes | Not in top 100 |
| ecommerce customer service outsourcing | 200 | 2 | Yes | Not in top 100 |
| financial services call center outsourcing | 150 | 0 | No | Not in top 100 |
| medical call center services | 150 | 14 | No | Not in top 100 |
| insurance call center outsourcing | 100 | 0 | No | Not in top 100 |
| multilingual call center services | 100 | 1 | No | Not in top 100 |
| saas customer support outsourcing | 100 | 10 | No | Not in top 100 |
| hipaa compliant call center | 90 | 1 | Yes | #9 |
keywords trigger AI Overviews
Who owns these searches
Aggregated across the five highest-volume target keywords (85% of the set's 2,990 monthly US searches), modeled as search volume × position click-through rate.
| Rank | Domain | Modeled clicks / mo | SERPs Present | Type |
|---|---|---|---|---|
| 1 | zendesk.com | 225 | 1 | Help desk software vendor |
| 2 | ever-help.com | 176 | 2 | Outsourced support provider |
| 3 | unity-connect.com | 110 | 1 | BPO |
| 4 | hugoinc.com | 105 | 1 | Outsourced support provider |
| 5 | trentonsystems.com | 75 | 1 | Hardware manufacturer (blog) |
| 6 | skyosbpo.com | 60 | 1 | BPO |
| 7 | tdsgs.com | 47 | 2 | BPO |
| 8 | influx.com | 45 | 1 | Outsourced support provider |
| 9 | maxicus.com | 40 | 1 | BPO |
| 10 | globalresponse.com | 38 | 1 | Contact center BPO |
| — | roicallcentersolutions.comYOU | 0 | 0 | Absent |
Two events, not a slow decline
Source: Ahrefs estimated US organic traffic, monthly, Sep 2025 – Sep 2026. Estimates, not measured search data. Sep 2025 → Sep 2026: 8,983 → 4,323 (−51.9%).
Page level: Ahrefs top pages, US, Oct 14, 2025 vs Oct 14, 2026.
Domain Rating vs. organic traffic
Each line runs from Sep 2025 (circle) to Sep 2026 (triangle). Horizontal is Domain Rating; vertical is estimated organic traffic on a log scale. Dashed lines are the trend across all brands in each year.
Hover any point for absolute DR & organic traffic in both years plus year-over-year change.
The fastest climber started below you.
Hugo grew estimated traffic sixfold (878 → 5,352) and DR from 39 to 48 — one point below ROI CX Solutions — while ROI's traffic halved. Hugo is also the second most-retrieved source in AI answers for this category. Domain authority doesn't explain the gap, since Hugo's DR is still below ROI's; Hugo publishes the ranking content that both Google and AI engines pick up.
Read the large BPOs with care.
Foundever's and Alorica's monthly estimates swing widely (Foundever between 26K and 193K in twelve months), so their single-month year-over-year figures are unstable. Their traffic is also mostly branded.
Technical site health: 81 / 100
The largest defect is internal linking: 561 indexable pages link to broken URLs and 561 link through redirects, while the crawl found 24 pages returning 404. A further 610 URLs are set to noindex, 556 of them also nofollow.
977 of 5,147 crawled URLs have errors
| Category | Pages affected | Share of error URLs |
|---|---|---|
| Pages linking to broken URLs | 561 | 57.4% |
| Oversized image files | 327 | 33.5% |
| Redirecting URLs listed in the sitemap | 40 | 4.1% |
You appear in 1 of 344 AI conversations
Source: Peec AI, US. 344 answers from ChatGPT, Gemini and Google AI Overview across 12 buyer prompts, collected Oct 15, 2026.
| Brand | Visibility | Avg Position |
|---|---|---|
| Helpware | 58.14% | 3.6 |
| TTEC | 39.24% | 3.7 |
| SupportYourApp | 36.92% | 2.8 |
| TaskUs | 34.88% | 4.5 |
| Foundever | 26.16% | 4.7 |
| Hugo | 25.58% | 3.5 |
| Alorica | 18.90% | 4.4 |
| Influx | 16.57% | 2.6 |
| IBEX | 0.58% | 8.0 |
| ROI CX SolutionsYOU | 0.29% | 5.0 |
ROI CX Solutions' visibility, prompt by prompt
12 tracked prompts · Oct 15, 2026
| Prompt | Visibility | Position |
|---|---|---|
| What are the best contact center outsourcing consultants and CX outsourcing advisors for HIPAA-compliant customer support for healthcare, insurance, and fintech companies? | 3.57% | 5.0 |
| I am a VP of Patient Experience at a health system. What are the best HIPAA-compliant call center outsourcing companies for 24/7 patient support for organizations like mine? | 0% | — |
| I am a VP of Member Experience at a health insurance payer. What are the best HIPAA-compliant contact center outsourcing partners for companies like mine? | 0% | — |
| I am a COO at an insurance company. What are the best insurance call center outsourcing companies for companies like mine? | 0% | — |
| I am a COO at a fintech company. What are the best compliant, scalable customer support outsourcing providers for companies like mine? | 0% | — |
The only answer that named ROI CX Solutions drew on its HIPAA compliant call center page — the same page that ranks #9 on Google. Every persona prompt (health system, payer, insurer, fintech, SaaS, DTC) returned other providers.
Which domains influence AI
The three domains the engines retrieved most often across all 344 answers.
| Domain | Type | What gets retrieved |
|---|---|---|
| helpware.com | Competitor | Blog guides written for one buyer at a time — SaaS customer service, SaaS technical support, BPO for financial services, CX consulting companies. Retrieved in 36.92% of answers. |
| hugoinc.com | Competitor | "Best X companies in 2026" ranking listicles in its /resources/ section, each ranking Hugo first. Retrieved in 31.10% of answers. |
| supportyourapp.com | Competitor | Service-category blog posts such as multilingual call center outsourcing. Retrieved in 27.03% of answers. |
Video barely registers in this category
YouTube on Google page one.
None of the ten keywords shows a video feature in Ahrefs' SERP data, and no YouTube URL ranks in the organic top 10 on the five highest-volume terms. A browser check found YouTube links on 3 of 10 result pages — technical support outsourcing, back office outsourcing services, SaaS customer support outsourcing — all from independent creators, none from ROI CX Solutions or a competitor.
YouTube in AI answers.
YouTube is not among the top 25 domains the engines retrieve: it appeared in 7 of 344 answers (2.03%), all in Google AI Overview. The two most-retrieved videos come from @thebpoinsighthub, whose 2026 rankings of healthcare and AI-enabled CX outsourcers place Hugo first and do not name ROI CX Solutions.
ROI CX Solutions' own channel.
An active channel exists, but it has not surfaced in either block above.
- Channel
- https://www.youtube.com/@ROICXSolutions
- Subscribers
- 4
- Videos
- 8
- Last upload
- May 8, 2025
- Appeared in the results above
- No
The homepage footer links to a different, older channel (youtube.com/user/ROICallCenter) with one video, uploaded in February 2014.
Google surfaces independent explainers while AI Overview pulls competitor-aligned ranking videos. The two diverge, and neither surfaces ROI CX Solutions' own videos.
Reddit is a minor source in this category
Reddit on Google page one
No reddit.com URL ranks in the top 20 for any of the five highest-volume target keywords.
Reddit in AI answers
Reddit was retrieved in 9 of 344 answers (2.62%). Both threads below surfaced on the SaaS buyer prompt.
| Thread | Prompt it surfaces for | Engines |
|---|---|---|
| "Best AI agents for smooth AI-to-human handoffs" — r/AI_Agents https://www.reddit.com/r/AI_Agents/comments/1wzdci3/best_ai_agents_for_smooth_ai_to_human_handoffs/ | Head of CX at a mid-market SaaS company: AI deflection with human handoff | AI Overview |
| "Top 7 AI customer service platforms in 2026" — r/AI_CustomerService https://www.reddit.com/r/AI_CustomerService/comments/1q5f8k9/top_7_ai_customer_service_platforms_in_2026/ | Head of CX at a mid-market SaaS company: AI deflection with human handoff | AI Overview |
Neither thread ranks on Google for the target keywords, so Reddit work here pays off only in AI answers.
Conversion needs improvement
A quote form exists and the one blog post reviewed carries a mid-article CTA. What's missing is anything for a buyer who isn't ready to request a quote.
| Element | Status | Detail |
|---|---|---|
| Lead capture | Partial | Every quote button leads to /free-quote/, which asks for name, email, phone, company, website, job title and industry. It does not ask for seat count, call volume, channels or timeline. |
| Mid-funnel asset | Missing | The homepage offers no assessment, calculator or downloadable guide. The 18 guides at /guides/ are linked only from the Resources dropdown. |
| Blog CTAs | Partial | The post reviewed has one mid-article "Connect With a Call Center Expert" block and a newsletter link, with no end-of-post CTA and no offer tied to its topic. |
Ready to fix it?
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